We have worked with several institutions in assessing their current IT hosting/managed services environments, including service delivery, customer relationship, RFP procurement processes and contract compliance. We have helped develop to service level agreements and assess the compliance of these agreements.
Hosting/Managed Services Assessment and Strategies Read More »
We focus on helping clients plan for the impact that a new ERP system can have on an institution (organization, technology, processes, and culture). We approach these projects as a multi-phased effort: Establish Transformation Guidelines to define how the school wants to run its business processes in the future; Utilize Process Transformation / Improvement to
ERP Transformation, Planning and Oversight Read More »
Given today’s uncertain world events, it pays to be prepared for everything from a small, local disruption to a full scale campus or community disaster. We provide a proven methodology to think about the key institutional process priorities, the safety of students, faculty and staff and the communications needed to restore critical IT and IT-enabled
Business and Technology Continuity Planning Read More »
We focus on leveraging ‘best practices’ to guide the transformation of client business and IT processes to better support students, faculty and staff. We have helped streamline a large variety of finance, HR/Payroll, and student areas to better support their growing and evolving user demands.
Process Re-design and Change Management Read More »
We have led engagements with a wide variety of colleges, universities and state higher education systems in helping them understand how to more effectively use IT to achieve their institutional goals. This work has frequently included IT assessments (People/Process/Technology), strategic IT planning, vendor/package selection, peer benchmarking, institutional visioning, strategy development and strategic initiative selection, prioritization
Strategic IT Assessment and Planning Read More »
We focus on helping clients in all phases of selecting and acquiring a new product or software package and the associated consulting services. We have done engagements for many products/technologies, including: VoIP, ERP, SIS, LMS, CRM and many others. We approach these projects as a multi-phased effort: Requirement Definition to define the RFP requirements to
Product/Package and Consulting Selection and Acquisition Read More »
We have worked with several institutions in establishing Project Management Offices to manage major ERP and Infrastructure projects. PMO’s are most effective when a school has a large multi-year project or several major projects. We provide consulting support for establishing a project management office’s structure, metrics and skills planning. Additionally, we have providing on-going project
Project Management Office (PMO) Read More »
On highly complex IT projects, large numbers of client and vendor staff are involved in a long term project that involves a large number of inter-related tasks. Even with the best intentions by all parties, projects can get derailed. Derailed projects can cost the institution significant additional money and time. Our Independent Project Audit services
Independent Project Audit/Review (IPA) Read More »
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