Remote troubleshooting is how we can respond to your business needs as if we were there, every minute of every day, just like an IT department. With a few clicks of the mouse, we can be on your computer, seeing what you see, and relieving your technology headaches. All of our remote support connections are secured using industry standard 1024 bit encryption or higher, meaning only the end user (you) and the Solution Experts Tech support representative can access the session.

Major Benefits of using Solution Experts Remote Support:

• Quick resolutions to your worst technology headaches many times within minutes
• We guarantee to respond within 60 minutes or less
• Expert systems engineers with a minimum of 5 years real world experience
• We use the most advanced remote access and diagnostic tools available
• Remote PC tune-ups and virus removals
• Polite, responsive and easy to communicate with
• Data Recovery Experts

Obviously, there are situations where remote support simply will not work. In these cases, we can roll out one of our highly experienced engineers. Our experienced team have tackled almost every type of problem at some point. You can be certain we can quickly resolve your issue remotely or otherwise.

We are so confident in our ability to deliver fast, effective support we don’t put anyone into a long term support contract. All of our contracts are month to month.